Refund policy

30-Day Return Policy

We want you to shop with confidence. That’s why we offer:

1. 30-Day Returns

If you are not satisfied with your purchase, the item doesn’t fit, or you simply changed your mind, you can request a return and refund within 30 days. We will gladly accept return orders within 30 days of receiving your product for a full refund under the following condition:

* Items must be in original condition, unworn, unwashed, NEW with tag, returned in the original plastic bag packaging.

* We reserve the right to reject returns sent or communicated beyond the return period limit, or items (and their packaging) which are not in their original condition.

* Any bundles or packs must be returned in full and under the above condition for a full refund.

2. 30-Day Quality Guarantee

If you find a manufacturing defect within 30 days, you can request after-sales service within 30 days.

Important Notes:

* To better serve you, please inspect your items upon delivery and submit any claims within 30 days.

* Claims made after 30 days, or damages caused by improper use, accidents, normal wear and tear, or incorrect washing, cannot be accepted.

* We reserve the right to make the final assessment on all return requests and product conditions.

Return Instructions

Please email us at mxymxyofficial@gmail.com with your order number and the reason for return. We will respond to you within 2 business days with the return shipping address.

Please follow our steps emailed to you to contain certain packaging information when return the item so we can successfully process your returns.
* The customer is responsible for the shipping costs, customs, taxes and all the other fees of returning the product to us.
* Please return the package with a valid tracking number for your personal insurance. We will not be responsible for any lost return packages.

Return Processing

Please allow 2-4 business days to process the return once it’s received. We will refund the price of the merchandise including any taxes you were charged upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

Exchanges Policy

Our site does not offer an exchange policy, please submit a new order for your new items.